Everyone occasionally forgets to return Library materials on time. Our phone notification service will place three calls when an item is overdue on your PLCMC library card.
- one call when an item is 10 days overdue
- one call when it is 27 days overdue
A final printed notice will be mailed at 30 days.
To find out which items are overdue, call the TeleCirc service at (704) 416-7363 or check online.
Please have your library card bar code ready when you call. If you have any questions, please call your local library.
TeleCirc FAQs
What is TeleCirc (Telephone Circulation)?
TeleCirc allows you to conduct a number of library activities right from your own home. Simply listen to the messages and press keys on your telephone to choose the options you want. You can renew library material, get a list of items currently on loan to you or on hold for you, and find out what fines and charges you may owe. TeleCirc consists of two parts - Dial In (Telephone Renewal) and Dial Out (Holds & Overdue Notices).
- Dial In consists of a number of activities you can do by telephone.
- Dial Out delivers automated phone messages and notices to patrons.
What is the Telecirc number?
(704) 416-7363
What do I need to use Telecirc Dial In?
You must have a touch tone telephone to use Teleirc. Have your library card ready, and if you are renewing specific items, have them with you as well. Choose from these options:
Press:
- 1.Library information
- 2. Library information
- 3. Renewal information
- 2. Account options (# for instructions)
Enter card number for acct information
- 1. Renewals menu
- 1. Renew one item
- 2. Renew all items
- 4. List items on loan
- * return to previous menu
- 2. Holds menu
- 4. Hear list of hold items
- 3. Cancel hold
- 6. Next item
- 5. Previous item
- * return to previous menu
- 3. Account status
- * return to previous menu
- 4. List of loan and holds items menu
- 1. Renew item
- 3. Cancel hold
- 6. Next item
- 5. Previous item
- * return to previous menu
- 6. Name customization menu
- 1. Hear current name
- 2. Record new name
- 3. Remove your current recorded name
- * return to previous menu
- 7. Another account menu
- "enter key" new barcode
- * cancel
Tell me more about each option.
Renewals menu - On this menu there are three choices you can make. You can either: renew one item by typing in the barcode, renew all items currently out to you, or listen to a list of checked out items and renew them individually.
If you have more than 15 overdues or owe more than $10.00 the renewal option will be unavailable to you. Renewable items may be renewed twice. What if I only want to renew 1 or 2 items? What is the fastest way to do this?
The fastest way to renew just 1 or 2 items is to choose the enter barcodes option from the renewal menu and enter the barcodes of the items you wish to renew.
The renewal service is available 24 hours a day. However if the item is due that day you must renew before 11:59 p.m. (before Midnight) in order to avoid overdue charges.
When you renew items currently on loan you will be given the new due date. When a renewal is not possible it will be for one of the following reasons:
- Item is not renewable (e.g. Rental Items)
- Item has reached its maximum number of renewals
- Item is on hold for another person
- You have more than 15 overdue items or owe more than $10.00.
Holds menu - You can hear a list of titles being held for you and the location where you may pick them up. You may also choose the option to cancel a hold.
Account status - Lists items on loan, holds that are ready to pickup, and fine amount.
List of loan and holds items menu - Lists items on loan and their due dates as well as the status of hold items. From this list you have the option to renew items and cancel holds.
Name customization menu - You can create a recording that TeleCirc will use for your name.
Another account menu - You can get details on another account by inputting the library card barcode number.
What if I need more details about something in my library record?
You must come into the library and a staff member will help you. Be sure to bring your library card or other identification with you to find out more information.
How do I end the call to TeleCirc Dial In?
To end the call at any time, by pressing the * button to go to the previous menu. When you reach the top menu your call will end. After a moment, Telecirc will thank you and hang up.
What does TeleCirc Dial Out do?
Automated phone calls are made to library users who have items being held or who have overdue library materials.
How does it work?
When the phone is answered, Telecirc says "Error! Not a valid bookmark self-reference.. TeleCirc will then notify you if you have an overdue item, or which location has a hold item for you and how long that item will be held for pickup. You can then:
- Press 1 - To login to your account using your library card barcode number and get more details
- Press 2 - To have TeleCirc wait while you get someone else to listen to the message
- Press 3 - To repeat the message
Telecirc calling schedule:
Sunday: 1:00pm to 9:00pm
Monday thru Saturday: 9:00 am to 9:00 pm
Holidays: No calls
Valid phone numbers
Telecirc will call numbers that are up to 10 digits long (no extensions, missing numbers or extra numbers). Number separators such as dashes or spaces do not count. Some PBX systems, voice mail system, sand answering machines do not send the expected "tones" when the voice mail starts, so TeleCirc does not leave a message.
What does the "not the correct barcode from your library card" message mean?
The most common reason for receiving this message is that you entered your library card too soon. If you receive this message when dialing in to TeleCirc, please wait until the TeleCirc greeting is complete before entering your library barcode.
If you receive a busy signal when calling into TeleCirc, it means that all of lines are currently in use.
If you are unable to dial into our TeleCirc system for any reason, please try our Online Catalog.
Privacy Issues
Although TeleCirc Dial Out may speak your name mention that you have items on hold or overdue, TeleCirc does not speak any title information. You have several options to find out the titles on hold or overdue.
- Check your account thru the Online Catalog http://catalog.plcmc.org
- Calling a library location
- Calling Telecirc (704) 416-7363. The service is available 24 hours, every day of the year.
What if I don't want to receive TeleCirc phone calls?
That's easy. Just sign up for e-mail notification of holds and overdues. You may also wish to contact your local branch for other options.
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