Email Notices

Test Your Email Account Many email providers use filtering tools for bulk & junk email that may prevent the Library’s email notification service from working for you. Use this form to send yourself a test email. Your Email Address: Re-enter Your Email Address

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FAQs:

• Are email notices right for me?
• If I don’t have an email address, can I still receive notices?
• How does email notification work?
• Can I receive both a phone call and email notice from the library?
• What will my email notices look like?
• Why do I sometimes still receive notices in the U.S. mail?
• What if my email address changes?
• How does the Library protect my email account?
• What if my email account screens for bulk mail or junk mail?
• Whom do I contact for additional help?
• Once I add my email address to my profile is the change instantaneous?

Are email notices right for me?
Email notification provides you an easy and convenient way to receive reserved item & overdue communications from the Library. However, if you do not check your email frequently or are concerned about privacy issues, then email notices may not be right for you. If you do not sign-up for email notices, you will automatically receive your notices by phone.
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If I don’t have an email address, can I still receive notices?
Yes, you do not need an email address to receive library notices. Our automated phone service will give you a call when a reserved item is ready for pick-up or an item is 7 days overdue.

How does email notification work?
You can receive email notifications only if we have your current email address on record. Update your account

Reserved Items - When a reserved item is ready for you to pick up, the library will send you an email message. The message will list the title(s) being held, the library holding the material and how long the material will be held for you.

Pre-overdue Notices - Three days before an item is due, the library will send you an e-mail message reminding you when the item will be due.

Overdue Notices - When an item reaches 7 days overdue, the library will send you an email message reminding you to renew or return the item. If we do not have a hpone number or email address, you will receive a message via US Mail.
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Can I receive both a phone call and email notice from the library?
No, Our system can not provide you with both. If you provide an email address in your account information, you will receive your notices via email. If you wish to have a phone call instead, simply remove your email address and update your account.
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What will my email notices look like?
All library email notices will show in your inbox as coming from librarynotice@plcmc.org with the subject line "Library Notice." Each notice will list your name, whether you have item(s) to pick up, what those items are, and at which branch the item(s) are waiting. If you also have an overdue item or two, the notice may alert you to that as well. If you need more information about your account, check your record online anytime.
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Why do I sometimes still receive notices in the U.S. mail?
It is still our practice to send final billing notices in U.S. Mail, so that you have a handy written record for your files. Also, if we try to reach you by email or phone and fail to do so, our system will automatically generate a printed notice.
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What if my email address changes?
You can update your email address for your account yourself online. See directions.
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How does the Library protect my email account?
As stated by PLCMC’s Privacy Policy the Library will never give out your email address or personal information to any outside source or use your email address for any other purpose than sending Library communications.

It is however important to note, that email notices will list your name, the titles that are waiting for you to pick up, and perhaps an indication that other titles are overdue. Some families share computers and email accounts, and may not wish to have library notices with this type of information arriving to a common mailbox. If this is the case, you may prefer to use our phone notification service, which does not list titles, and is therefore more anonymous.
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What if my email account screens for bulk mail or junk mail?
Some Internet providers, such as AOL, Hotmail and Yahoo! providing bulk and junk mail screen filters that may affect the delivery of notices from the Library. To help ensure delivery, please add the email address librarynotice@plcmc.org to your contacts address book, "whitelist" or SPAM filter systems. Be sure to test your email account with the tool found at the top of this page to see if this might be an issue.
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Whom do I contact for additional help?
During regular library hours, please contact our Help Desk at (704) 416-0100 or by email.
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Once I add my email address to my profile is the change instantaneous?
In most cases, the system will set email notification as your default within 24 hours for all future Library notices. However, if you have a requested item already in transit at the time you add your email address to the database it may generate your notification using your previous format.
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