Audiobooks from netLibrary - Frequently Asked Questions

My last audiobook download failed. How many times can I attempt to download an audiobook?
Users have a limit of 5 download attempts for any title. After reaching this limit users must wait for the checkout time to expire and for the title to automatically check itself in. Once this happens the download counter reset and users again have 5 tries to download. If you experience two or more downlaod failures, consider downloading a title at a lower sound quality. This will reduce the download time and reduce the chance of a download failure.

Do I need a NetLibrary account to access audiobooks?
Yes. To set up an account:

• Step 1 - Access NetLibrary from the library's Online Resources or Brarydog page. Click on the "Create a Free Account" link at the top of the page, and follow the directions to create your account.
• Step 2 - Log out and close your browser window. You will now go directly to the netlibrary page to access audiobooks. In a new browser window, go to www.netlibrary.com, and log in with your new account info.
• Step 3 - Click on Audiobooks Center link to begin searching for audiobooks.

How do I find audiobooks?
You can find audiobooks by performing a search at the Audiobooks Center on the NetLibrary homepage.

Can I find them within the PLCMC catalog?
This feature is forthcoming and you will soon be able to link directly from PLCMC's online catalog to the NetLibrary record.

Do I need any software on my computer to listen to audiobooks?
Audiobooks can be downloaded or played on any personal computer or portable listening device that supports Windows Media Player, versions 9+.

How many audiobooks can I have checked out at one time?
You can checkout a maximum of ten (10) audiobooks at any given time. You will not be able to check out additional titles until the license for a currently downloaded audiobook expires.

Can Audiobooks be renewed?
Yes. Audiobooks can be renewed at any point by logging into your account. A renewal provides you with an additional 21 days of access from the date of renewal.

Can Audiobooks be "checked in" early?
No. An Audiobook is checked out for the full 3 week checkout period.

What if I have an error downloading?
First, try again. If you still are unable to download, click the "Audiobooks Center Tips" link at the top of the NetLibrary Audiobook Center page. If you are still having trouble, please contact NetLibrary- Recorded Books at 1-800-848-5800 or support@oclc.org.

Can I download and play an audiobook on an iPod?
No, NetLibrary audiobooks cannot be played on iPods. iPods use the .aac file format and the .aac file format does not support the Digital Rights Management protection required by NetLibrary audiobooks at this time. Digital Rights Management protection helps ensure that the content of our publishing partners is secure, especially when items are checked out from the library's collection and borrowed by a user rather than purchased. This Digital Rights Management technology allows checked out items to expire on the due date.

Visit the NetLibrary Help Page for more information.

What portable MP3 players are supported?
View the NetLibrary Help page for more information on supported portable listening devices.

What if I cannot play the recording on my MP3 player or other portable device?
Check your device's support site for software updates or contact your portable device's technical support for further assistance.